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Customer Service Manager (e-LEARNING)

JOB DETAILS

Chips, Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solutions (Inverter & Solar).

We are recruiting to fill the position below:

 

Job Title: Customer Service Manager (e-LEARNING)
Location: Lagos

General Purpose

  • Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

 

Main Job Responsibilities

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyse relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • JOB REQUIREMENTS

    MIN REQUIRED EXPERIENCE:

    4 year(s)

    MIN QUALIFICATION:

    Bachelor’s Degree/HND

    DESIRED COURSES:

    Not Specified

    OTHER REQUIREMENTS:

    Requirements

    • Relevant bachelor’s degree
    • Minimum of 4 – 5 years customer service experience
    • In-depth knowledge of customer service software, databases and crm tools
    • Current with relevant technology trends and applications
    • Proficiency in ms office applications
    • Product knowledge
    • Must be a female
    • Supervisory experience
    • In-depth knowledge of customer service principles and practices

     

    Key Competencies:

    • Communication Skills
    • Writing Skills
    • Planning and Organizing
    • Initiative
    • Flexibility
    • Presentation Skills
    • Stress Tolerance
    • Customer Service Focus
    • Supervisory Skills
    • Problem Analysis And Problem-Solving
    • Decision-Making

     

    How to Apply
    Interested and qualified applicants should apply with their CV.

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