Lorache Group – Our client, an IT and Telecommunications company, is recruiting to fill the position below:
Job Title: Customer Service Executive
First line interaction with customers.
Ensure customer’s request/ concerns are attended, documented, and reported to management.
Create content and engaging ideas for online campaigns
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer’s issues and follow problems through to resolution.
Set a clear goal and deploy strategies focused towards that mission
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities
RECOMMENDED TRAINING: Customer Relationship Management Training
MIN REQUIRED EXPERIENCE:
Proven working experience as a customer service manager
Flair for Digital communication
Excellent knowledge of Social Media
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in related field
2 to 5 years in a similar profile
How to Apply
Interested and qualified candidates should send their Applications and CV.